Our commitment to the protection of privacy
Mulligan Practitioners is committed to collecting, using and disclosing
personal information responsibly and only to the extent necessary to provide
effective services. We are also committed to being transparent about how we
handle personal information. In order to comply with privacy legislation, we
have developed this Privacy Policy.
What is "personal information?"
Personal information is information about an "identifiable"
individual. It includes information such as personal characteristics (e.g.,
gender, age, income, home address or phone number, ethnic background, family
status), health particulars (e.g., health history, health conditions, health
services received by them) and activities and views (e.g., religion, politics,
opinions expressed by an individual, an opinion or evaluation of an
individual). Personal information is distinguished from business information
(e.g., an individual?s business address and telephone number), which is not
protected by privacy legislation.
What personal information do we collect, use and disclose?
As part of offering online services, we only collect information needed to
deliver products or information requested by you via our website. This information
is only used by us to provide you with the best possible service and care.
How do we protect your privacy?
We protect your privacy by undertaking rigourous confidentiality and information
security measures.
- All personal information held at our office is under lock
and key or is password protected and accessible only to staff who require
access.
- All office staff coming into contact with personal information
are trained to safeguard the information and follow strict confidentiality
policies.
- We have assurances from our third-party evaluators that
they will follow our confidentiality policies accordingly.
- We retain your personal information long enough to answer
any questions you may have about our services and to be accountable to
external regulatory bodies. However, we will not keep your personal information
forever.
- We destroy paper files containing personal information by
shredding them. We destroy electronic information by deleting it and, when
the hardware is discarded, we ensure that the hard drive is physically
destroyed.
You can review your personal information
With only a few exceptions, you have the right to see your personal information
held by The Mulligan Practitioner. All you have to do is make a written request
for access. We can help you identify what records we might have. We will also
try to help clarify any information you do not understand. We do, however, need
you to confirm your identity before we will provide you with this access. And,
we reserve the right to charge a nominal fee for such requests.
If there is a problem, we ask that you put your concern in writing. If we
cannot provide you with the access you request, we will let you know within 30
days, if at all possible, and explain the reason as best we can.
You also have the right to correct and amend any personal information held by
The Mulligan Practitioner. However, we may ask you to provide documentation
that shows that our files need updating.
We will repond to your concerns
The Mulligan Practitioner has designated a Privacy Officer to answer your
questions and respond to your concerns. The Privacy Officer can be contacted as
follows:
Privacy Officer
The Mulligan Practitioner
140 Elworthy Ave.
London, ON. N6C 2M7
Email: privacy@mulliganpractitioner.com
To make a formal complaint about our privacy practices, please forward your
complaint in writing to our Privacy Officer. They will acknowledge receipt of
your complaint, ensure that it is investigated promptly, and ensure a formal
decision with reasons is provided to you in return.
For more general inquiries, the Privacy Commissioner of Canada
oversees the administration of the privacy legislation in the private sector.
The Commissioner acts as a kind of ombudsman for privacy disputes. The Privacy
Commissioner can be reached at www.privcom.gc.ca.
